Installation
MT5 installation guidance, product files, updates, and setup checks.
OFFICIAL SUPPORT
Get the right help, from the right Orion channel.
Use official Orion support for product installation, license assignment, account access, broker compatibility, billing, and technical questions.
License
Assignment, account binding, status, expiry, renewal, and activation questions.
Technical
Product behavior, compatible environments, configuration, and troubleshooting.
Broker compatibility
Gold symbol naming, MT5 environment checks, VPS considerations, and connectivity.
Billing
Payment verification, plan selection, transaction references, and account matching.
Email support
Email support@orionscalper.com for billing, license delivery, activation, refunds, privacy, or technical help. Include your Orion account email and order reference when applicable.
OFFICIAL CHANNELS
Use the channel that fits your request.
Email is the primary record channel for billing follow-up, policy, refund, privacy, and order questions. Use the client portal for account-specific access. The authenticated checkout may provide a separate official support handoff for requesting current payment instructions; no payment is taken on the checkout page. Orion provides an initial response within two business days. Resolution time can vary with the request and any verification needed.
Protect your account
Never send broker passwords, trading passwords, seed phrases, private keys, API secrets, recovery codes, or remote-computer credentials through any support channel.
Need help from Orion?
Choose the official support channel for your account, order, or product question.