Purchase policy

Refund policy

Orion provides digital software access and license assignment. Refund eligibility therefore depends on activation status, delivery, technical review, and the nature of the payment issue.

Effective date and contact

Effective date: 29 July 2026. Send refund questions and requests to support@orionscalper.com. The section on Orion Pro and Pro Max subscriptions applies from 26 October 2026.

Before activation or delivery

A request received before the license, download, or other digital access has been assigned or delivered may be eligible for review. Eligibility depends on payment settlement, order matching, transaction costs, and the facts of the request.

After activation or delivery

Once a license has been assigned, activated, downloaded, bound to an account, or otherwise digitally delivered, the order is normally not eligible for a change-of-mind refund. This does not limit mandatory rights or a remedy that applies to a verified product defect under applicable law.

Verified technical issue

If a confirmed technical issue prevents use in a compatible environment, provide the requested diagnostic information and allow Orion support a reasonable opportunity to investigate and resolve it. If the issue cannot be resolved, available remedies will be reviewed under this policy and applicable law.

Duplicate, incorrect, or unmatched payment

Duplicate transactions, incorrect payment amounts, late payments, and unmatched references are reviewed individually. Transaction evidence and control of the relevant account or wallet may be required before any adjustment or refund is approved.

Crypto refunds and fees

Blockchain payments can be irreversible. If a crypto refund is approved, Orion will confirm the supported refund method and verified recipient before processing it. Network fees, exchange-rate movements, payment-provider charges, and other unrecoverable third-party costs may be excluded or deducted where permitted.

Orion Pro and Pro Max subscriptions

The same approach applies to subscriptions. A request made before a paid period has started may be eligible for review under “Before activation or delivery”. For example, you paid during your free trial or during a paid period, and the new period has not started yet.

Once a paid period has started and your plan is on, that period is normally not eligible for a change-of-mind refund. Your plan stays on until the period ends. This applies to monthly and yearly periods and to extra MT5 accounts. You can try Orion Pro first with the free 7-day trial, which costs nothing.

A refund is not given because a feature marked “coming soon” has not been released yet. Do not pay only because of a feature marked “coming soon”. When a feature goes live, it is added to the plans that list it.

If Orion ends a plan, or removes a main live feature, during a period you paid for, Orion will offer a fair remedy, such as extra time or a refund for the unused part. If a verified technical issue stops a live paid feature from working, the “Verified technical issue” section applies.

How review works

Email the Orion account address, order reference, transaction evidence, delivery or activation status, and reason for the request. Review begins after the information needed to verify the order and request is received. Orion sends a decision within five business days after receiving the complete required information; no refund is approved until Orion provides written confirmation.

Approved refund processing

Orion processes an approved refund within ten business days after written approval. A payment provider, bank, blockchain network, or recipient wallet may require additional time before the funds become available.

Mandatory rights

Nothing in this policy removes consumer rights or remedies that cannot lawfully be excluded. Where mandatory law gives a customer greater protection, that law applies.

Also see: Terms of use · Privacy policy · Risk disclosure